Refunds and Returns Policy for LensGuard.net
Last Updated: July 24, 2024
At LensGuard, we are committed to ensuring your satisfaction with our blue light blocking glasses for gamers. If you are not completely satisfied with your purchase, please review our comprehensive refunds and returns policy outlined below.
1. Eligibility for Returns
- Products must be returned within 30 days from the date of delivery.
- Items must be unused, in their original packaging, and in the same condition as when you received them.
- Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
- Gift cards
- Customized or personalized items
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, a brief description of the issue, and any relevant photos.
- Return Authorization: Upon approval, we will provide you with a return authorization number and detailed instructions on how to return the item.
- Packaging: Securely package the item in its original packaging, including all accessories, manuals, and documentation.
4. Return Shipping
- Domestic Returns: For returns within Ethiopia, we will provide a prepaid shipping label. The cost of return shipping will be deducted from your refund.
- International Returns: Customers outside of Ethiopia are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
5. Refunds Process
- Inspection: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected] with your order number and details of the defect or damage.
7. Restocking Fees
A restocking fee of [percentage]% may apply to returned items that are not defective or damaged. This fee will be deducted from your refund.
8. Contact Information
If you have any questions or need further assistance with your return or refund, please contact our customer support team:
- Email: [email protected]
- Address: Addis Ababa, Ethiopia
9. Your Rights
This refunds and returns policy does not affect your statutory rights. For more information on your rights as a consumer, please refer to your local consumer protection laws.
Thank you for shopping with LensGuard. We appreciate your business and are dedicated to providing high-quality products and exceptional customer service.
LensGuard
LensGuard.net
Addis Ababa, Ethiopia
Email: [email protected]
Date: July 24, 2024